Frequently

asked

questions

What is reclaimed wood, and why is it a good choice?

Reclaimed wood is salvaged from old buildings, bridges, and industrial sites, then repurposed for new projects. It’s an eco-friendly choice that reduces deforestation while offering durability and unique character that new wood often lacks.

Where does Kitaru source its reclaimed wood?

We carefully source our reclaimed Bangkirai, Meranti, Kapur, and Teak from old structures across Southeast Asia. Each piece is inspected and prepared to ensure quality and longevity.

How does reclaimed wood compare to new lumber in terms of strength and durability?

Reclaimed wood is often denser and stronger than new lumber due to its age and exposure to the elements. It has already undergone years of natural seasoning, making it more stable and resistant to warping.

What are the characteristics of Bangkirai, Meranti, Kapur, and Teak?

Bangkirai is extremely tough and weather-resistant, making it ideal for outdoor decking. Meranti is a versatile hardwood used in furniture and interior paneling due to its fine grain. Kapur has natural durability and is often used for flooring and structural applications. Teak is highly resistant to moisture and pests, making it perfect for both indoor and outdoor use.

Which type of reclaimed wood is best for outdoor use?

Bangkirai and Teak are excellent choices for outdoor applications due to their natural resistance to weather, moisture, and pests.

Can reclaimed wood be used for flooring, decking, or furniture?

Yes, all our reclaimed wood is suitable for flooring, decking, furniture, and other custom projects. Each type has its own advantages depending on the intended use.

Do you offer custom cutting or finishing services?

Yes, via out network of partners we provide custom cutting, finishing, and treatment services to meet your specific project needs.

How can I check stock availability?

Stock availability changes frequently, so the best way to check is by contacting us directly.

Do you provide bulk discounts?

Yes, we offer discounts for large orders. Contact us for pricing details.

Is reclaimed wood treated for pests and decay?

All our reclaimed wood is thoroughly inspected and treated to ensure it is free from pests, decay, and other potential issues.

How does using reclaimed wood help the environment?

Reclaimed wood reduces waste, minimizes deforestation, and gives new life to high-quality materials that would otherwise be discarded.

Do you offer FSC-certified reclaimed wood?

Not at the moment, we put you in contact with FSC-certified forest wood upon request, ensuring it meets international sustainability standards.

Where do you deliver, and what are the shipping costs?

While we do not handle delivery we can however deliver locally and internationally using our Indonesian partners Adhi Darma Cargo. Shipping costs vary based on location and order size—contact us for a quote.

How is reclaimed wood packaged for transport?

Wood is securely packed to prevent damage during transport, using protective wrapping and palletization when necessary.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us immediately with photos, and we will work to resolve the issue as quickly as possible.